Check out our Frequently Asked Questions:
1. How do I create an account?
2. I have my password but I can't get in to my account!
3. I requested my account password but I haven't received it.
4. What do I need before I purchase designs?
5. What sizes and formats do you offer?
6. When will I receive my applique designs?
7. How do I add a name or initials to a design?
8. I need a special design. Do you do custom designs?
- -You do not need to log in or create an account to make a purchase.
- -Our website will store your purchases under your email address automatically.
- -The "Your Account" log in area is only to retrieve downloads for purchases from 11/2011 to present. We are unable to access purchases made before that date.
- -Designs are downloadable following checkout AND emailed to you automatically after your purchase.
- -The "Your Account" log in area is only necessary if you don't download your designs or if you lose them.
1. How do I create an account? top
2. I have my password but I can't get in to my account! top
If your password is not working, try another browser. For those of you who use Chrome (including myself), Chrome likes to plug in stored info for your username and password (most likely from another website). Try Internet Explorer or another browser instead. You can also clear your cache or browsing history. If neither of those work, then email me! Please give me as much info as possible so I can help!
3. I requested my account password but I haven't received it. top
If you requested your password for "My Account" but did not receive it, check your spam folder. Not there? Email me! I can easily look it up for you. Also, Gmail seems to have a thing with password emails so if you are a Gmail user and don't receive it and it's not in your spam folder, shoot me an email and I can send it to you!
4. What do I need before I purchase designs? top
5. What sizes and formats do you offer? top
6. When will I receive my applique designs? top
7. How do I add a name or initials to a design? top
I highly recommend Sew What-Pro software for merging and editing. It's an affordable program and you can download a 30 day trial before you buy it! Find out more on our home page.
8. I need a special design. Do you do custom designs? top
We only do custom designs if we would also sell them. If you have a special request, please contact me! Our applique design time is often limited to the upcoming season. We cannot do designs that would be considered licensed or trademarked (Disney, school logos, etc.)